- Legal assessment of sales assistant’s actions and assistance in conflict resolution
- Oral and written counseling on the protection of consumers' rights
- Pre-trial settlement of disputes
- Assistance in arranging independent assessment, registration of necessary documents
- Representing clients in negotiations and before State authorities
- Assistance during the claims stage, preparation and filing of a statement of claim in court
- Representation of consumer interests in court
- Drafting of the settlement agreement and its approval by the court
- Appeal against the decision of the court that has not entered into force
- Initiation of executive proceedings, interaction with executive bailiffs
- Arranging return of the money paid for the goods, works or services
- Compensation of harm caused to life, health or property
- Compensation for non-pecuniary and pecuniary loss
- Reduction of the price paid for the goods or services
- Arranging free elimination of the defects of the goods (works, services), or reimbursement for their correction
- Recovery of penalty from the violator (surcharge)
